Return & Refund Policy

At MBINZE, your satisfaction is our top priority. If you’re not happy with your purchase, we’re here to help.

Return Eligibility:

• Items must be returned within 14 days of delivery.

• Products must be unused, in original packaging, and in the same condition as received.

• Perishable goods, personal care items (if opened), and customized products are not eligible for return.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

Return Shipping:

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

To initiate a return, please contact us at support@mbinze.com with your order number and reason for return.